Delete your data

Deletion is permanent and cannot be reversed. Before you start, download what you need from the Profitability and Costs pages using their CSV export, or email privacy@lucreo.io to request a full machine-readable export of your workspace data.

Sign in to Lucreo and open Connections.

1. On the Google Ads card choose Disconnect. The encrypted refresh token is deleted immediately and all future syncs stop. You can additionally revoke Lucreo at myaccount.google.com/permissions.
2. On the Shopify card choose Disconnect. The encrypted Admin API token is deleted immediately. If you installed Lucreo as a Shopify app, also uninstall it from Settings → Apps and sales channels in your Shopify admin — uninstalling automatically triggers our app/uninstalled webhook, which deletes the token on our side too.

Open Settings → Danger zone and choose Delete workspace and account. You will be asked to type your workspace name to confirm. This immediately removes:

• your account, profile and authentication record;
• your workspace, its members and invitations;
• every store, connection and encrypted access token;
• all imported advertising, product, order, cost and profitability data;
• sync history and audit log entries for the workspace.

If you are the owner of a workspace with other members, transfer ownership first if you want the workspace to survive — otherwise deleting it removes access for everyone.

If you cannot sign in, or you would rather we handle it, email privacy@lucreo.io from the email address on your account with the subject Delete my account. Include your workspace name if you know it.

We verify the request against the account email — this protects you from someone else deleting your data. We confirm by reply, complete the deletion within 30 days and confirm again when it is done. If you cannot email from the account address, we will ask you to verify ownership another way (for example by responding to a verification message sent to that address).

Deleting your account cancels your subscription and stops future charges. Fees already paid are non-refundable as described in our Terms of Service. To cancel without deleting your data, use the billing portal in Settings → Billing instead — your workspace becomes read-only at the end of the paid period and your data is preserved.

If you received a deletion request from one of your own customers, note that Lucreo holds no personal information about your shoppers — no names, emails, phone numbers, addresses or payment details. There is nothing about that individual for us to erase. Order data in Lucreo consists only of identifiers, dates, product references, quantities and monetary amounts. See section 3 of our Privacy Policy. We support Shopify's mandatory customer-data-request and redaction webhooks so that Shopify's compliance flow completes correctly.

Privacy and deletion: privacy@lucreo.io. Anything else: support@lucreo.io. Other ways to reach us are on the contact page.